Frequently asked questions
How can I buy in bulk?
For bulk orders, please reach out to us directly. Email us on email@example.com or call / whatsapp us on +91 9833829730.
Can I order through Whatsapp, Instagram or Facebook?
Sure. However, we would recommend you placing an order on our website.
Order Related Questions
Do you accept cancellations?
Do get in touch if you wish to cancel. If the processing of the Saree has not been done and the product has not been shipped, we can cancel the order. If the processing / shipping has been done, we cannot cancel the order.
Can I change my delivery address / contact number ?
Yes. If you wish to change your delivery address or contact number, reach out to us on firstname.lastname@example.org or +91 9833829730. We will try to accomodate the change. If the product is already dispatched, we won't be able to make any changes.
I am from outside India. How do I place an order?
Ethnics Land ships worldwide. You can add the products to the cart and check out via Paypal. If you wish to pay via Xoom / Direct Bank Transfer, select Offline Payment Mode and our team will connect with you with the payment information.
How do I know if my order is confirmed?
I have already placed my order, can I add more items to the same order?
I am unable to place an order.
I am an international customer but want delivery in India. Is this possible?
That is indeed possible. Do share the shipping information accordingly and we will get it delivered.
I had placed an order. May I know when would I receive it?
Payment Related Questions
What are the Modes of Payment available?
Currently we have every possible prepaid mode of payment available with us - UPI, Net banking, Cards, Gpay, Paytm, Phone pay and more.
Is Cash On Delivery available?
Unfortunately, Cash on Delivery is not available as one of our modes of payment. We are trying to add "Cash on Delivery" as one of the modes of payment soon.
Why is COD not available?
Under the current situation, we aren't able to accept Cash on delivery payments to encourage social distancing as directed by the authorities. It is being followed by us to ensure safety of our buyers.
Are there any hidden charges?
There are no hidden charges. Our prices are inclusive of GST and we provide Free Shipping across India. International Shipping Charges are additionally applicable.
Is it safe to use my Credit/Debit card while making payment for my order?
What if the amount got debited from my account, but I have not received any confirmation mail and message?
What should I do if my payment fails?
If your payment fails, reach out to us directly and we willl place a manual order for you. You can email us on email@example.com or call / whatsapp on +91 9833829730.
Shipping Related Questions
What is the estimated delivery time?
How do the orders get delivered to me?
Are there any shipping charges?
Absolutely not! We provide free shipping on all orders of any value across India. International Shipping charges are additional.
Do you deliver all over India?
What delivery carriers do you use?
What do I do if my shipment has tampered?
Refund & Exchange Related Questions
What is your return policy?
We do a thorough quality check before dispatching any product to you. However, due to unforeseen circumstances, if the product is damaged, upon verification by our team, you can return the product back to us. We would initiate a complete refund once the product is returned to us. We do not accept returns if there are no Quality issues with the product. Please do not accept packages if they are physically damaged from outside.
What is your exchange policy?
Within how many days should I claim a return / exchange?
The return or exchange needs to be claimed within 5 days of product delivery.
When are Returns not possible?
When is the refund initiated?
Product Related Questions
Are there any Washing instructions?
All our products are handmade / handwoven / handloom hence dry clean only is recommended by us.
Do all sarees come with blouse piece?
Are the products shown on website accurate?
Do you provide Fall / Pico & Blouse Stitching service?
Currently, these services are available for our international buyers. We will be rolling it out for our domestic buyers very soon.
EL Support Related Questions
How can I contact you?
You can email us on firstname.lastname@example.org or call / whatsapp us on +91 9833829730 (All days 10 AM - 9 PM) or chat with us.
How can I stay updated with your collection?
You can provide your email address in our subscription box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social media handles Ethnics Land across platforms - Facebook, Instagram, Twitter & Pinterest. This will keep you updated about our new arrivals, ongoing offers, promotions, blogs etc.