Frequently asked questions

General Questions

How can I buy in bulk?


For bulk orders, please reach out to us directly. Email us on ethnicsland@gmail.com or call / whatsapp us on +91 9833829730.




Can I order through Whatsapp, Instagram or Facebook?


Sure. However, we would recommend you placing an order on our website.





Order Related Questions

Do you accept cancellations?


Do get in touch if you wish to cancel. If the processing of the Saree has not been done and the product has not been shipped, we can cancel the order. If the processing / shipping has been done, we cannot cancel the order.




Can I change my delivery address / contact number ?


Yes. If you wish to change your delivery address or contact number, reach out to us on ethnicsland@gmail.com or +91 9833829730. We will try to accomodate the change. If the product is already dispatched, we won't be able to make any changes.




I am from outside India. How do I place an order?


Ethnics Land ships worldwide. You can add the products to the cart and check out via Paypal. If you wish to pay via Xoom / Direct Bank Transfer, select Offline Payment Mode and our team will connect with you with the payment information.




How do I know if my order is confirmed?


Once your payment is authorized and your order is completed, you will receive an email from Ethnics Land confirming your order details. You would be provided with the Order Number, Details of the order and the Amount you have paid.




I have already placed my order, can I add more items to the same order?


Once the order is placed on the website, you wouldn’t be able to add more items to it. You can place a fresh order or connect with us directly for the add on order. Our team will take care of it.




I am unable to place an order.


We are sorry you're facing issues while placing an order. In such a situation, do call / whatsapp us on +91 9833829730 or email us on ethnicsland@gmail.com. We will take your order offline and share the order confirmation email with you manually. Meanwhile, we willl ask our technical team to sort out the issue in the backend.




I am an international customer but want delivery in India. Is this possible?


That is indeed possible. Do share the shipping information accordingly and we will get it delivered.




I had placed an order. May I know when would I receive it?


We strive our best to ship your order as early as we can depending on the product you order. The delivery time is within 5-9 business days (Domestic) & 12 - 15 business days (International) from the date of dispatch. The processing time of each saree varies with the handloom type, details of which are mentioned in the product description.





Payment Related Questions

What are the Modes of Payment available?


Currently we have every possible prepaid mode of payment available with us - UPI, Net banking, Cards, Gpay, Paytm, Phone pay and more.




Is Cash On Delivery available?


Unfortunately, Cash on Delivery is not available as one of our modes of payment. We are trying to add "Cash on Delivery" as one of the modes of payment soon.




Why is COD not available?


Under the current situation, we aren't able to accept Cash on delivery payments to encourage social distancing as directed by the authorities. It is being followed by us to ensure safety of our buyers.




Are there any hidden charges?


There are no hidden charges. Our prices are inclusive of GST and we provide Free Shipping across India. International Shipping Charges are additionally applicable.




Is it safe to use my Credit/Debit card while making payment for my order?


All credit card and debit card payments on our website are processed through secure and trusted payment gateways.




What if the amount got debited from my account, but I have not received any confirmation mail and message?


The confirmation email is sent once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at ethnicsland.com or call / whatsapp us on +91 9833829730 and we will figure something out together.




What should I do if my payment fails?


If your payment fails, reach out to us directly and we willl place a manual order for you. You can email us on ethnicsland@gmail.com or call / whatsapp on +91 9833829730.





Shipping Related Questions

What is the estimated delivery time?


For domestic orders, It usually takes us anywhere between 5-9 business days from the dispatch date for the product to get delivered, depending on the place of delivery. For international orders it takes us 12 - 14 business days from the dispatch date for the product to get delivered, depending on the country of delivery.




How do the orders get delivered to me?


We ship the order through one of our courier partners. All these partners are reputed, logistic service providers - DTDC, Delhivery, Bluedart, DHL etc. Once your order has been shipped, we will share the tracking information with you for your reference.




Are there any shipping charges?


Absolutely not! We provide free shipping on all orders of any value across India. International Shipping charges are additional.




Do you deliver all over India?


Yes, we deliver all over India. If your area is not serviceable by our partnered courier companies, we will ship your order through India Post.




What delivery carriers do you use?


We ship the products through reputed courier companies such as FedEx, DTDC, Bluedart, Delhivery, DHL etc. The tracking information will be shared with you as and when the product is dispatched.




What do I do if my shipment has tampered?


If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at ethnicsland@gmail.com or call / whatsapp us on +91 9833829730 regarding the same. We will personally ensure that a brand new replacement is issued to you with no additional cost, after our team looks into this.





Refund & Exchange Related Questions

What is your return policy?


We do a thorough quality check before dispatching any product to you. However, due to unforeseen circumstances, if the product is damaged, upon verification by our team, you can return the product back to us. We would initiate a complete refund once the product is returned to us. We do not accept returns if there are no Quality issues with the product. Please do not accept packages if they are physically damaged from outside. For returns, you can email us on ethnicsland@gmail.com or call / whatsapp us on +91 9833829730.




What is your exchange policy?


We will help you exchange the product if there is any product defect or damage. We do a thorough quality check before dispatching any product to you. However, due to unforeseen circumstances, if the product is damaged, upon verification by our team, you can return the product back to us and we would send you out a fresh piece of the product, subject to availability. If there are no damages, and you still wish to exchange the product with another (same of higher value product), you need to bear the forward & return shipping cost of the first product plus the product price difference (If Any). Please make sure the product is returned undamaged. If the product is not returned in the original condition, we wont be able to initiate a exchange. For returns, you can email us on ethnicsland@gmail.com or call / whatsapp us on +91 9833829730.




Within how many days should I claim a return / exchange?


The return or exchange needs to be claimed within 5 days of product delivery.




When are Returns not possible?


When the below-mentioned points are not fulfilled, returns or exchanges are not possible. The return needs to be initiated within 48 hours from the date of delivery. Item(s) of the order should not be used or damaged. If the saree has been ordered with fall and pico. If the product is customised on your request. If the product does not have any quality defect.




When is the refund initiated?


Refunds would be initiated once the returned product has reached us. Refund will happen within 3-5 business days.





Product Related Questions

Are there any Washing instructions?


All our products are handmade / handwoven / handloom hence dry clean only is recommended by us.




Do all sarees come with blouse piece?


Most of our Sarees come with a blouse piece. It is mentioned in the description if it has a blouse piece or not.




Are the products shown on website accurate?


Products on our website are handmade / handloom .There may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. than the actual product because of the lighting & screen resolution difference. These minor imperfections just makes Indian handloom perfect.




Do you provide Fall / Pico & Blouse Stitching service?


Currently, these services are available for our international buyers. We will be rolling it out for our domestic buyers very soon.





EL Support Related Questions

How can I contact you?


You can email us on ethnicsland@gmail.com or call / whatsapp us on +91 9833829730 (All days 10 AM - 9 PM) or chat with us.




How can I stay updated with your collection?


You can provide your email address in our subscription box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social media handles Ethnics Land across platforms - Facebook, Instagram, Twitter & Pinterest. This will keep you updated about our new arrivals, ongoing offers, promotions, blogs etc.